Minimum Requirements 

•   Education equivalent to the completion of the twelfth school grade.

•   Three years of full-time, paid, experience handling customer calls and concerns which have included using personal computer applications.

Knowledge, Skills and Abilities 

Demonstrated knowledge of:

       o standard customer service practices and procedures.

o   effective methods and techniques used in troubleshooting.

•   Demonstrated skill in:

o   handling difficult situations in a professional and courteous manner.

•   Demonstrated ability to:

o   exercise tact and diplomacy when dealing with sensitive and confidential issues.

o   work collaboratively with others to address and resolve inquiries received.

o   operate a personal computer. o maintain a database.

o   maintain orderly and accurate records of departmental activities. o prepare detailed reports. o effectively communicate, both orally and in writing.

o   establish and maintain effective working relationships.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. 

Nondiscrimination

The School District of Philadelphia provides to all persons equal access to all categories of employment in this District, regardless of race, color, age, creed, religion, sex, sexual orientation, ancestry, national origin or handicap/disability, gender identity, or genetic information. Please refer to Board Policy 104 for further information regarding the District's commitment to Nondiscrimination in Employment Practices.