Technical Support Specialist

Minimum Requirements:

•    High school diploma or equivalent. 
•    Three years of full-time, paid, experience in customer support, which have involved assisting users in the maintenance, upgrading, and operation of computer hardware, software, networks, and peripheral devices, one of which has included providing customer support in a technical field by telephone.

Certificates/Licenses:

•    A+ Certified or other standard certification. 
•    Apple Service certification. 
•    Possession of a proper class license valid to operate a motor vehicle in the Commonwealth of Pennsylvania prior to appointment and during tenure of employment.

Knowledge, Skills and Abilities:

Demonstrated knowledge of:

o    current practices, procedures, and techniques used in the maintenance, repair, and troubleshooting of computer malfunctions, as they pertain to hardware, software, peripheral devices, and network issues. 
o    networking basics such as LAN, WAN, Mac Manager, NT, and Windows 2000.
o    the proper functioning computer hardware, software, and peripheral devices. 
Demonstrated skill in:
o troubleshooting and problem resolution.

Demonstrated ability to: 

o    learn technical operational procedures related to District hardware, software, and peripheral devices.
o    maintain user documentation, including printed instructions and other reference materials. 
o    understand and explain complex instructions pertaining to PC/Windows or Macintosh computer hardware and software. 
o    present ideas effectively, both orally and in writing.
o    establish and maintain effective working relationships.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.