Customer Support External Liaison

Minimum Requirements 

• High school diploma or equivalent.
• Four years of full-time, paid, customer support experience which have involved using a database  to log inquiries. 

Knowledge, Skills and Abilities 

Demonstrated knowledge of: 

• Methods and techniques associated with effectively addressing numerous inquiries. ○ office principles, practices and procedures. 

Demonstrated ability to: 

• Maintain a log of the inquiries received.
• Interact with the public.
• Maintain records and prepare reports. 

Disclaimer 

The above statements are intended to describe the general nature and level of work being  performed by people assigned to this classification. They are not to be construed as an exhaustive  list of all responsibilities, duties, and skills required of personnel so classified.  

Nondiscrimination 

The School District of Philadelphia provides equal employment opportunities to all employees and  applicants for employment without regard to race, color, age, creed, religion, sex, sexual  orientation, ancestry, national origin, disability, pregnancy, marital status, gender identity, or  genetic information. Please refer to Board Policy 348 for further information regarding the District's  commitment to Nondiscrimination in Employment Practices.