Customer Support External Liaison
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- Central Administration
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- Sep 20, 2024 Post Date
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- 241 Total Views
Minimum Requirements
· High school diploma or equivalent.
· Four years of full-time, paid, customer support experience which have involved using a database to log inquiries.
Charter Schools Office Specialty
· High school diploma or equivalent.
· Four years of full-time, paid experience in an educational, community-based or social services agency or school setting.
OR
· Any equivalent combination of training and experience determined to by acceptable by the Office of Talent.
Knowledge, Skills and Abilities
· Demonstrated knowledge of:
○ methods and techniques associated with effectively addressing numerous inquiries.
○ office principles, practices and procedures.
· Demonstrated ability to:
○ maintain a log of the inquiries received.
○ interact with the public.
○ maintain records and prepare reports.
Charter Schools Office Specialty
· Demonstrated knowledge of:
○ the concerns and needs of families and children.
○ challenges that arise in a large urban school district
○ Microsoft Office products.
· Demonstrated ability to:
○ convey information clearly and articulately, particularly regarding school operations and compliance.
○ act in a professional manner and maintain a professional attitude towards the public and colleagues.
○ provide exemplary customer service at all times.
○ assess problems and execute solutions.
○ work with families, students, coworkers, and the public from diverse cultural and ethnic backgrounds.
○ communicate effectively, both orally and in writing.
○ efficiently manage and prioritize multiple responsibilities with concurrent timelines.
○ establish and maintain effective working relationships.
Education for Children and Youth Experiencing Homelessness Specialty
· Demonstrated knowledge of:
○ the concerns and needs of families and children, especially those experiencing homelessness.
○ challenges that arise in a large urban school district
○ Microsoft Office products.
· Demonstrated ability to:
○ convey information clearly and articulately, particularly regarding school operations and compliance.
○ act in a professional manner and maintain a professional attitude towards the public and colleagues.
○ provide exemplary customer service at all times.
○ assess problems and execute solutions.
○ work with families, students, coworkers, and the public from diverse cultural and ethnic backgrounds.
○ communicate effectively, both orally and in writing.
○ efficiently manage and prioritize multiple responsibilities with concurrent timelines.
○ establish and maintain effective working relationships.
For the Bilingual Specialty Knowledge, Skills and Abilities Demonstrated ability to:
○ speak English and the appropriate foreign language fluently.
○ read and write English and the appropriate foreign language.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Nondiscrimination
The School District of Philadelphia provides to all persons equal access to all categories of employment in this District, regardless of race, color, age, creed, religion, sex, sexual orientation, ancestry, national origin or handicap/disability, gender identity, or genetic information. Please refer to Board Policy 104 for further information regarding the District's commitment to Nondiscrimination in Employment Practices.
